First Pair Guarantee

Experience the DryStep Difference Risk-Free!

At DryStep, we stand behind the quality and performance of our socks. That’s why we offer a First Pair Guaranteeβ€”so you can try them without any worries.

If your first worn pair doesn’t exceed your expectations, we’ll make it right.

Why You Can Trust Us:

Satisfaction Guaranteed

We’re confident you'll love your DrySteps, but if they don’t meet your expectations, simply reach out to us and we'll sort it out quickly and fairly.

No Questions Asked

Whatever the reasonβ€”whether your socks still feel too sweaty (maybe it's time to see a doctor...), lack comfort (perhaps your shoes are too snug...), or you just aren’t receiving enough compliments on your impeccable style (they're probably just jealous)β€”rest assured our guarantee has you covered.

Simple Return Process

If you decide to return your first used pair, just email us at info@drystep.com.au within 30 days of your purchase date with:

  • Your full name and order number (from your confirmation email).
  • A brief explanation of why the socks didn’t meet your expectations.
Following this, just return the socks, and we’ll refund the purchase price of the returned socks (excluding shipping costs).

Important Details

  • The First Pair Guarantee applies only to your first opened and worn pair of DryStep socks.
  • If you’ve purchased multiple pairs, we recommend trying just one pair first before opening or wearing the others.
  • If multiple pairs are worn, the guarantee will apply to one pair only.
    (Any additional unworn socks can be returned under our standard returns policy.)
  • If all pairs have been worn, the guarantee does not cover a full refund.
This policy ensures fairness to all customers and follows standard hygiene practices across the industry.

Questions?

We’re a small team who genuinely care about our customers. If you have any questions, just email us at info@drystep.com.au β€” we're always happy to help.